COVID-19 STATEMENT:
29th March 2020

 

It's currently business as usual here!
* I always work from my home studio so I can carry on work as normal.
* I will keep going as long as the postal service is running or the government bring out any rules that prevent it.
* Unfortunately, I fall between the cracks with the government's monetary help for business so I need to try and continue to make some money during this time.

Despatch Time - may be slower 
* Orders may be slower to go out if they are larger as I am limiting the number of times I go to the office in a week.
* I have a post box 5minutes up the road so I can walk there Monday - Friday with small orders, usually those with 1 garment.
* When I do walk to the Post Office in the city I will combine it with my grocery shopping. Using online postage all I need to do is drop the parcels in a hatch, there will be no interaction with Post Office staff.

Postal Service Operation
United Kingdom:
* Currently, the postal service is functioning fairly normally in the UK, parcels may be a little slower to arrive and Next Day Delivery is not available at time of writing.
* Signed For services are being signed for by the delivery person and they should knock on your door, wait to see if you are home and leave your parcel in the floor in front of the door.
International:
* If you are ordering from outside the UK please be aware of the situation with your local/national postal service, there are currently delays and restrictions in many parts of the world.
* I will check the latest advice for orders going overseas provided by Royal Mail on the day of posting and contact you if I have concerns.
* You can look up your own country on the Royal Mail International Incidents page to see if we can post to you from the UK. 
* Contact me if you are worried about any issues arising due to changes in post service in your local area or country. 

Shipping Options
* I am currently only offering signed for in the UK and Tracked/Signed services internationally in order to provide extra security for your order.
* For more general information on shipping check out the Customer Information page.

Returns & Exchanges:
* I am relaxing the timescale for returns/exchanges if you find that you are unable to get your order back to me due to lockdown or postal issues.
* I may need to give out an alternative address for returns at this time so please do contact me before posting anything.
* For more general information on returns and exchanges check out the Customer Information page.

Thanks for your support of my little business in these difficult times! - Laura, Miss Fortune